Information We Collect
We may collect personal information from you when you:
Request our services
Sign up for our newsletter
Fill out forms on our website
Communicate with us via phone, email, or other channels
The types of personal information we may collect include:
Name, address, and contact details (phone number, email)
Health and medical history (including diagnoses, treatments, and care needs)
Payment information (such as credit card details, if applicable)
Insurance information
Emergency contacts and other relevant personal information

How We Use Your Information
We use the information we collect to provide and improve our services, including:
Delivering personalized home care services based on your health and care needs
Processing payments and handling billing inquiries
Communicating with you regarding appointments, updates, and changes to your services
Sending marketing and informational materials, if you have opted in to receive them
Complying with legal and regulatory obligations

How We Share Your Information
We respect your privacy and will only share your information in the following circumstances:
With your consent, including sharing with healthcare providers or other service professionals involved in your care
With service providers or third-party partners who assist us in providing services (e.g., billing, IT support)
When required by law, such as in response to a court order or government investigation
To protect our rights, property, or safety, or the rights, property, and safety of others

. Data Security
We implement a variety of security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Retention of Information
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements. If you no longer require our services, we will delete or anonymize your personal information when it is no longer needed

Your Rights and Choices
You have the right to:
Access, correct, or update your personal information at any time
Request the deletion of your personal information, subject to applicable legal restrictions
Opt-out of marketing communications by following the instructions in the communication or by contacting us directly
Request a copy of your personal information in a commonly used format
To exercise any of these rights, please contact us at 214-774-4568.

Cookies and Tracking Technologies
Our website may use cookies or other tracking technologies to enhance your browsing experience. These technologies collect non-personal data, such as browsing patterns, to help us improve our website. You can manage cookie settings through your browser settings.

Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without verification of parental consent, we will take steps to delete that information.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website. Please review this policy periodically for any updates.

Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Gentle Hand Touch
5005 W Royal Ln Ste 183I Irving, TX 75063
214-774-4568
Info@gentlehand.org